Colorado Aviation Recovery Support Team (CARST)

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The Colorado Aviation Resource Support Team (CARST) provides mentoring, support, and guidance to assist in a community’s recovery from and aviation incident.

The team’s services are available to any Colorado community which experiences an aircraft incident, and all services are provided at no cost to the community.

The CARST program is funded in part through the generous asistance of the Colorado Division of Aeronautics, the Colorado Aeronautical Board, the Colorado Airport Operators Association, and the Colorado airport agencies who have allowed their staff members to participate in this program.

CARST Team Brochure: Click Here to view or download the CARST Team information brochure.

What We Do

In Colorado, statistics have shown that 96 percent of fatal aircraft accidents occur off of an airport.  Of this percentage, many occur in rural areas and communities that may not have the experience or expertise in dealing with the recovery phases following an aircraft incident.  The unique complexities of contacting and dealing with the National Transportation Safety Board (NTSB), the Federal Aviation Administration (FAA), and other agencies never before considered by a community, and the necessary follow up phases from an aviation related incident, can often be an unknown, if the community has never previously dealt with these agencies.

The CARST team was created in 2009 by a consortium of Colorado state and public aviation professionals to assist these Colorado communities and airports with aircraft incident recovery services and assistance, as they may be needed or requested. 


Each CARST team member brings a variety of experiences and qualifications to assist in your incident based upon actual aviation accidents and incidents which they have personally worked in the past. 


Experienced CARST team volunteers can provide a community or rural airport with or without a professional airport manager, significant assistance and guidance in the recovery phase of an aircraft incident, including but not limited to:

  • Provision of immediate peer support.
  • Assistance in identifying and strategizing decisions regarding a variety of critical elements in recovery planning.
  • Identification of potential resources to assist in returning the community and/or airport to normal and functional operations.
  • Provision of opportunities to educate and train airport employees in incident recovery planning.

Assistance We Can Provide

Assistance We Can Provide

The CARST team can provide guidance, advice, mentorship, and information on the following challenges that are likely to arise from a significant aircraft incident. 

bullet Family / Victim Assistance.
bullet Organizational, employee and community care.
bullet Coordination with investigative agencies such as the Federal Aviation Administration (FAA) and the National Transportation Safety Board (NTSB).
bullet Coordination with air carriers (airlines) and aircraft owners and operators.
bullet Dissemination of public information.
bullet Risk Management.
bullet Infrastructure support and recovery.
bullet Emergency response plan development and revision.

These services can either be provided remotely, by phone or through other communications means, or, by direct response by our team members to your community shortly after the occurrence of aircraft incident.  Regardless of the level of service or response provided by our team, there is no cost to your airport or community.

Team Member Qualifications

Team Member Qualifications

The CARST team is comprised of a diverse group of airport, aviation, and public safety professionals.  All team members have direct experience in the response to, and recovery from, significant aviation incidents.  Team members are selected through a detailed vetting process, and each has a comprehensive knowledge of the National Incident Command System (NIMS), and are certified to ICS-400 standards at minimum. 

While team members are not directly compensated for their work in the CARST program, their participation is covered through the generosity of their employers who have made a commitment to supporting this program for the benefit of the State of Colorado.
Team Members:
Hilary Fletcher (Team Founder)
(970) 920-5200

Hilary Fletcher has a Masters Degree in Public Administration from the University of Colorado at Denver and is the Director of Community and Government Affairs for Jviation in Denver, Colorado.  She was the Pitkin County Manager from 2001 through 2010.  She has worked in county government for over 22 years in a variety of positions.  In her capacity of County Manager, she had oversight of numerous areas of operations, including the Aspen/Pitkin County Airport.  She is an active member of the Pitkin County Sheriff’s Department Incident Management Team, and a volunteer with the Carbondale and Rural Fire Department.  She was the Recovery Incident Commander for the Gulfstream crash at the Aspen/Pitkin County Airport in 2001.  From that experience, she has made a multitude of presentations nationally regarding the aspects of managing incidents during recovery.  Hilary also participated in recovery efforts in Mississippi following Hurricane Katrina.  She has direct experience in a multitude of critical incidents, several of which were aviation related.  Hilary was also a member of the Pitkin County general command staff, performing a variety of functions including Incident Commander and Public Information Officer and Agency Liaison during her tenure with Pitkin County.


Scott Brownlee, C.M.
(303) 261-4418

Scott Brownlee has a Bachelor of Business Administration Degree from the University of North Dakota with a double major in Airport Administration and Business Management, along with over 22 years of aviation experience.  In addition to a previous stint with the Colorado Division of Aeronautics, Scott spent time in operations, planning and development at Centennial Airport.  Prior to rejoining the Division of Aeronautics in 2007, Scott spent the previous four and a half years as the Director of Aviation for Montrose County, Colorado, overseeing Montrose Regional Airport and Nucla-Hopkins Field.

Scott has worked many types of aviation incidents and accidents.  Most notably, Scott was the Director of Aviation at Montrose County when a Challenger crashed during inclement weather while taking off from the Montrose Airport in November of 2004. 

Scott received his pilot’s license over 25 years ago and is a Certified Member (C.M.) of the American Association of Airport Executives.  Scott was previously certified as an Aircraft Rescue & Fire Fighter with first responder training.


Lorie Hinton, C.M.
(303) 218-2906

Lorie Hinton is the Assistant Airport Director at Centennial Airport and has over 19 years of aviation experience. She has a Bachelor of Science Degree from Metropolitan State College of Denver, with a major in Aviation Management and a minor in Business Management.   Lorie became a licensed pilot in 1986, is a Certified Member (C.M.) of the American Association of Airport Executives, and was previously certified as an Aircraft Rescue Fire Fighter with first responder training.

Lorie has also served as the Airport Incident Manager for Centennial Airport for the past 15 years, during which time she has worked a wide variety of general aviation aircraft accidents and incidents ranging from gear up landings to fatal crashes.


Kenneth Maenpa, C.M.
(303) 271-4850

Kenneth Maenpa has been the Airport Director at the Rocky Mountain Metropolitan Airport since 2005, and has over 17 years of airport management experience at three other Colorado airports including Centennial Airport, Garfield County Airport, and Eagle County Airport.  During his tenure at each airport, he worked a wide variety of aviation accidents and incidents.  Kenneth has a Bachelor of Science Degree from Metropolitan State College of Denver, with a major in Aviation Management, and a minor in Business Management.  Kenneth is a Certified Member (C.M.) of the American Association of Airport Executives, and is an FAA certified Aircraft Rescue Firefighter.  Kenneth has also previously been certified as an Emergency Medical Technician.


David R. Ulane, A.A.E.
(970) 429-2853

David Ulane is currently the Assistant Aviation Director/Administration for the Aspen/Pitkin County Airport, a position he has held since 2005.  With over 20 years of airport management experience, Dave has served as the Airport Manager of the Yellowstone Regional Airport in Cody, Wyoming, and the St. George Municipal Airport in St. George, Utah, in addition to a variety of airport operations positions at Centennial Airport in Englewood, Colorado.

Dave has a Bachelor of Science Degree in Aviation Management from Metropolitan State College of Denver and has been a professionally Accredited Airport Executive (A.A.E.) since 1995.  Dave also spent ten years as an FAA-certified Aircraft Rescue Firefighter and first responder, and has direct experience with a broad range of aviation incidents, from minor incidents to commercial aircraft bomb threats and multiple fatality accidents.

Membership on the CARST Team

Membership on the CARST Team

The CARST team is always looking for additional qualified individuals willing to volunteer their time and experience to help those other airports and communities which may experience an aviation incident.  The teams goal is to have an adequate number of qualified team members based in different parts of Colorado, in order to have adequate depth of coverage, and minimal response times to an aviation incident, regardless of where it may occur within the State.

Two or more team members at a time are typically scheduled to be “on call” over a designated period of time, available to respond to any aviation related incident which may occur in the State.  Response and assistance to an aviation incident may be limited to providing guidance and consultation by phone, up to and including possible activation and deployment to the scene of the incident, depending upon the circumstances of the situation.

The qualifications of each individual member of the CARST team may vary, and it is not necessary to have all of the same qualifications as existing team members in order to be considered for team membership.  In fact, the CARST team encourages individuals with varying levels and experience, training and background in emergency response and management, in order to have a diverse and well balanced level of experience on the team.

Each CARST team member is required to be certified to an ICS-400 qualification at minimum.  Certification to this level may take place individually, or with other team members as part of a group training session.

Other desirable qualifications for CARST team members include, but are not limited to:



bullet Background or experience in emergency management.
bullet Firefighting background or experience (structural, wildland, aircraft rescue, etc.).
bullet Background or experience as an Emergency Medical Technician.
bullet Certification to additional National Incident Command System (NIMS) standards.
bullet Actual experience responding to aircraft accidents and incidents, including initial response, triage, incident command, recovery phase, and returning incident scenes back to normal operations.
bullet Experience working and coordinating aviation incidents directly with the Federal Aviation Administration, National Transportation Safety Board, and other involved agencies or departments.
bullet Aircraft accident investigation background or experience.


How to Apply for the CARST Team

Individuals interesting in applying for membership on the CARST team should complete the CARST Team Application Form using the link below, and submit the form to the specified address.  Membership on the team is determined by existing team members, based on a combination of relevant experience, current team needs, and other factors that may be germane to an individuals selection for team membership.

CARST Team Application

Get Assistance

Normal Business Hours:

To obtain immediate assistance during normal business hours (M-F, 8 AM to 5 PM MST except holidays) due to an aviation related accident or incident at your airport, or in your community, call the Colorado Division of Aeronautics to activate the CARST Team.

(303) 261-4418 – Colorado Division of Aeronautics

In the event you are unable to contact the Division of Aeronautics using the above number, use the number below under “All Other Hours”.

All Other Hours:

To obtain immediate assistance due to an aviation related accident or incident after normal business hours, or on weekends or holidays, call the Centennial Airport 24 hour Operations phone number.

(303) 877-7307 – Centennial Airport 24 Hour Operations Line


For all other inquiries of a non-emergency nature, contact CARST team leader Hilary Fletcher at, or any of the other CARST team members listed on the Team Qualifications page of this site.